This CPD Group accredited course will:
DESCRIBE WHAT CONFLICT IS
WHAT DRIVES CONFLICT?
DESCRIBE THE SCARF DRIVERS
HOW DO YOU DEAL WITH CONFLICT?
HOW DO YOU IDENTIFY CONFLICT IS HAPPENING?
DESCRIBE COMMUNICATION STYLES?
HOW TO DELIVER A FACILITATED CONVERSATION?
DESCRIBE SOME CONFLICT MANAGEMENT STRATEGIES
UNDERSTAND WHAT MEDIATION IS
HOW TO MEASURE CONFLICT MANAGEMENT SUCCESS